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Teams

Status: In Development - This feature is currently under development and will be available in a future release.

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Overview

Teams in Quiverstone will provide a higher-level organization structure for collaborative account management. Teams combine users, groups, and permissions into cohesive units for managing AWS accounts.

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Planned Features

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Team Structure

  • Create multi-user teams
  • Add groups to teams
  • Assign team leads and members
  • Define team hierarchies

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Team-Based Access

  • Grant teams access to organizations
  • Assign teams to customer accounts
  • Apply team-level role permissions
  • Inherit permissions from organization assignments

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Team Collaboration

  • Shared dashboards and views
  • Team activity feeds
  • Collaborative troubleshooting
  • Team-based notifications

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Planned Team Types

Customer Service Teams
  • Dedicated to specific customers
  • Access to customer organizations and accounts
  • Team-specific role configurations
Project Teams
  • Temporary teams for specific projects
  • Time-limited access grants
  • Project completion workflows
On-Call Teams
  • Rotating team membership
  • Emergency access permissions
  • Escalation workflows
Service Delivery Teams
  • Organized by service offering (Migration, Security, Optimization)
  • Service-specific access patterns
  • Cross-customer access based on service type

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Use Cases

For MSPs:
  • Create customer-dedicated service teams
  • Organize staff by specialization (AWS, Security, Networking)
  • Manage contractor and employee access separately
  • Implement follow-the-sun support with regional teams
For Enterprises:
  • Create business unit teams
  • Organize by application or service ownership
  • Implement platform team structures
  • Support matrix organization models
For Consulting Firms:
  • Create engagement-based teams
  • Manage consultant assignments to customers
  • Time-limited access for project duration
  • Knowledge transfer and handoff workflows

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Integration Plans

  • Communication Tools - Slack, Microsoft Teams integration
  • Project Management - JIRA, ServiceNow integration
  • Incident Management - PagerDuty, Opsgenie integration
  • Calendar Integration - Team schedules and on-call rotations

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Coming Soon

This feature is being actively developed. Documentation will be updated as the feature becomes available. For current collaboration, use:
  • Customer associations
  • Organization access lists
  • Account access controls